Faqs
General Question
Starlittix is a premier event ticketing platform based in London, UK. We help customers find, purchase, and manage tickets for various events, including concerts, sports, theatre, and more.
Simply click on the “Sign Up” button at the top right of our homepage, enter your details, and follow the instructions to verify your account.
We offer tickets for a wide range of events, including live music, theatre performances, sports games, festivals, and special community events.
Ticket Purchases
Browse events on our homepage or use the search bar to find a specific event. Select your preferred date and seating options, then proceed to checkout to complete your purchase.
We accept major credit and debit cards, PayPal, and other secure payment options as displayed during checkout.
Absolutely. Once your purchase is complete, you will receive a confirmation email with your ticket details.
Refunds and Cancellations
Refund policies vary by event. Please review the event’s specific terms and conditions before purchasing. If refunds are permitted, you can request one through your account dashboard.
If an event is cancelled, we will notify you via email and offer a full refund or credit, depending on the event organiser’s policy.
Ticket Delivery
Tickets are delivered electronically via email. You can also access them in your Starlittix account under “My Tickets.”
Please check your spam/junk folder. If you still cannot find them, contact our support team for assistance
Event-Specific Questions
Yes, Starlittix offers a secure resale platform for eligible tickets. Visit our Resale section for more details.
Some events may have age restrictions. Check the event’s details page for specific information.
Technical Support
Try refreshing the page or clearing your browser’s cache. If the problem persists, contact our technical support team via the Help Centre.
You can reach us via the live chat on our website, email us at info@starlittix.com, or call us at +44 07538495346.
For Event Organisers
Contact our partnerships team through the “List Your Event” section on our website. We will guide you through the setup process.
Fees vary depending on the event type and ticket pricing. Contact us for a customised quote.
Our mission is to transform the event ticketing industry by making it more accessible, user-friendly, and impactful.
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